Join us in a 60-minute facilitated round robin benchmark opportunity hosted by Mike Roberts, former Global Warranty Strategy Manager, Ford Motor Company and President, MR Insights.

Subtopics to be discussed:

In what ways, if any, do you use warranty claim data BEFORE it achieves a PAID or COMPLETE status?
Do you use session file data from shop diagnostic equipment to search for and spot potential emerging issues?
Do you use or receive signals from your technical hotline on possible emerging issues?
Do you use or receive signals from your prior approval activities on possible emerging issues?
Do you receive signals from your parts depots on possible emerging issues based on ordering spikes?

Group will additionally benefit from extended discussion opportunities setup as a private group hosted in the MAPconnected Member Network Forum.

Round Robin Engagement Rules: Give and Take Premise - Come prepared to share your expertise and experience with your peers and receive instant valuable insights and highlights report in return.

Please register below. Event is free to all MAPconnected members. If you do not have a current membership no worries - take a test drive @ $295 and/or contact us about the benefits of joining MAPconnected Network or [email protected].

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Round Robin Facilitator

Mike Roberts President MR Insights

Mike is the President of MR Insights, where he helps to drive change within manufacturers and suppliers who are frustrated with their current warranty operations and processes.

Mike Roberts worked for Ford Motor Company for over 33 years until he elected to retire in 2015. During his career with Ford he worked with Ford and Lincoln dealerships in 4 different regions of the U.S., assisting with customer service activities and helping dealers in their warranty administration. He led many different, ground-breaking projects within Ford, including leading the initiative to automate Ford’s field organization and helped launch and run Ford’s dealership distance learning network.

Registration

MAPconnected Member - OEM/Tier One Suppliers Only ($0.00)
Please reserve alternative option if membership status is not active
Non-Member Test Drive ($295.00)

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