Warren worked for Nissan North America, Inc. for over 35 years after a brief stint as a test engineer for Pratt & Whitney Aircraft. A trained Mechanical Engineer, he is a proven senior level executive who excels at building self-directed teams and thrives in a customer focused environment. Warren is a subject matter expert in the areas of warranty expense management, automotive repair processes, inventory control, and parts and service sales and marketing. While at Nissan he managed 260+ individuals and North American Warranty operations; North American Parts Operations ($2.5B annual sales); Service Operations and Technical Support teams. He led development of an industry leading anomalous claims detection tool generating 5%+ claims savings. He developed and implemented an automated parts inventory control system for ~1,000 Nissan dealers, and 215 Infiniti dealers improving turn-rate and “first time fill.” Warren stated his own consulting business in 2021, WD3 Automotive, LLC, and has worked with various industry vendors and OEM’s in the fields of technical support, consumer affairs, warranty cost reduction, and aftersales structures. Warren lists as a key strengths the ability to understand the more complex side of the automotive business and the demonstrated skill to build winning teams. frustrated with their current warranty operations and processes.

Mike Roberts worked for Ford Motor Company for over 33 years until he elected to retire in 2015. During his career with Ford he worked with Ford and Lincoln dealerships in 4 different regions of the U.S., assisting with customer service activities and helping dealers in their warranty administration. He led many different, ground-breaking projects within Ford, including leading the initiative to automate Ford’s field organization and helped launch and run Ford’s dealership distance learning network.