General Motors Hosts: Warranty Claims: Processes, Systems & Cost Sharing Be

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General Motors invites MAPconnected Warranty, Aftersales & Aftercare Services Network to contribute to a facilitated Club Study on April 18-19. The facilitated benchmarking event will take place at Cole Engineering Center, Warren Michigan and include a tour of their Warranty Parts Center and a networking dinner.

General Motors will offer an overview of the history and present-day WARRANTY CLAIM PROCESSES, SYSTEMS & COST SHARING operations. Additional facilitated group discussions will cover peer best practices following each segment. This club study is open to OEMs, Tier Suppliers and Aftermarket and will be limited to encourage active engagement amongst all participants.

Thursday, April 18^th: Onsite Facilitated Interactive Club Study

9-2:00 pm ET | General Motors Will Explain Their Processes and Expand On Topics Such As:

Life Of A Claim: Flow From Initial Dealer Management System (DMS) Claim Submission | Processing System Procedures, Data and Access Points | Cost-Sharing Procedures And Communication

Cost Sharing/Recovery Process: Definitions, Obligations, and Responsibilities | OWT Process Overview: Identify Spend, Cost-Sharing Rate Discussion Including Parts Review Process, Agreement Execution, and Billing Process | Warranty Data and Cost-Sharing Billing Systems

Warranty Organizational Structure: Roles in Warranty | Cross-Functional Roles & Responsibilities (Purchasing, Engineering, Field Reps, Customer Service)

2-5:00 pm ET | Facilitated Benchmarking Deep Dive Topic Discussions Follow Such As:

Technical Factors | Ordinary & Extraordinary Warranty Costs | Terms & Conditions | Field Actions | IPTV Incidents Per Thousand Vehicles

7-9:00 pm ET | Networking Dinner

Friday, April 19th: Onsite Facilitated Tour & Interactive Club Study

9-12:00 pm ET | We will physically walk the General Motors Warranty Parts Center and observe individual components and parts testing as part of their Warranty Parts Investigation Programs which support their quality and supplier cost-sharing processes.

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Your Hosts:

Jose Clemente, Supplier Recovery Manager - General Motors

Pam Walter, Founder - MAPconnected

Mike Roberts, President - MR Insights (facilitator)

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Please Select Option: MAPconnected Member & Non-Member

Member: OEM, Tier Suppliers, Component Manufacturers and Aftermarket ($995.00)
1 Ticket valid for 1.5 days facilitated club study session and group dinner. All travel, hotel and transportation costs on own. Non-members please select other option below.
Member: OEM, Tier Suppliers, Component Manufacturers and Aftermarket ($1,495.00)
2 Tickets valid for 1.5 days facilitated club study session and group dinner. All travel, hotel and transportation costs on own. Non-members please select other option below.
Member: OEM, Tier Suppliers, Component Manufacturers and Aftermarket ($2,195.00)
3 Tickets valid for 1.5 days facilitated club study session and group dinner. All travel, hotel and transportation costs on own. Non-members please select other option below.
Non-Member: OEM, Tier Suppliers, Component Manufacturers and Aftermarket ($1,995.00)
1 Ticket valid for 1.5 days facilitated club study session and group dinner. All travel, hotel and transportation costs on own
Non-Member: OEM, Tier Suppliers, Component Manufacturers and Aftermarket ($2,495.00)
2 Tickets valid for 1.5 days facilitated club study session and group dinner. All travel, hotel and transportation costs on own
Non-Member: OEM, Tier Suppliers, Component Manufacturers and Aftermarket ($3,195.00)
3 Tickets valid for 1.5 days facilitated club study session and group dinner. All travel, hotel and transportation costs on own

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Terms & Conditions

You have purchased an in-person event only. For more information on MAPconnected membership annual packages please contact us directly.

Please contact us in writing [email protected] for all name changes and requests for refund based on the following terms:

Cancellation: Registration is non-refundable and can be applied to a future event through 2024 and/or changed to a new name within same company.

Reservation Transfers & Name Changes: Are accepted up to 72 hours in advance of the event within the same company.

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By attending I hereby grant MAPconnected, its representatives, and employees the right to take photographs and multimedia of you and your property in relation to Vehicle Service & Warranty Lifecycle Summit and also authorize MAPconnected to use such images with or without your name in publicity, illustration, print advertising, and web content.

All programs are subject to change and MAPconnected reserves the right to alter all programs without prior notice.

I, the undersigned, agree to the terms above.

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MAPconnected Members include motor vehicle executives responsible for the design and execution of Warranty, Recall, Aftersales, Technical Services, Customer Care Management and Support Services.

The network represents leading automotive, powersport, bus, truck, construction, and agricultural equipment OEMs, parts and equipment suppliers, their retailers, dealers, distributors, logistics and services providers.

MAPconnected will be back in touch with further event updates and details

For further information, please contact [email protected] or 609.216.6998 to discuss membership options ranging from single to corporate packages.

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